Complaint Management Specialist

About the role

The Complaint Management Specialist will lead claims and failure‑cost reimbursement activities for purchased parts and localization projects at Bosch's Hemaraj Plant in Rayong. You will work closely with cross‑functional teams to ensure product quality and continuous improvement across the manufacturing footprint.

Key responsibilities

• Manage claims and failure‑cost reimbursement for all purchased components and localization projects.
• Coordinate new projects with cross‑functional teams and internal product networks (IPN).
• Plan measurement techniques for initial samples, incoming inspection, concessions, and technical statistical control.
• Audit suppliers and drive supplier development using lean management and quality‑management (QM) systems.
• Create and maintain QM‑system documentation, including 14Q, FMEA walks, LPC activities, and identify improvement opportunities with production.
• Support additional tasks assigned by the M/PUQ Manager.

Required profile

• Bachelor’s degree in Engineering or a related field.
• Good spoken, listening and reading proficiency in English.
• At least 3 years of experience in quality methods and tools.
• Proven ability to work across different material fields and lead improvement initiatives.

Required skills

• Failure Mode and Effects Analysis (FMEA)
• Lean Management techniques
• Quality Management System (QMS) documentation
• Statistical Process Control (SPC)
• Supplier Auditing and development