Customer Care Supervisor
Lyreco · Bangkok
Job description
About the role
Lyreco is seeking a Customer Care Supervisor to lead its Customer Service team in Bangkok. The role focuses on delivering excellent customer experiences while meeting service level agreements and key performance indicators.
Key responsibilities
- Lead the Customer Service team to achieve SLA, KPI, and high‑quality customer experience.
- Oversee order operations, monitor performance metrics, and implement process improvements.
- Resolve escalated issues, coordinate cross‑functional collaboration, and ensure timely resolutions.
- Drive digital transformation initiatives within the service department.
Required profile
- Proven people‑management, coaching, and performance‑development experience.
- Strong command of written and spoken English.
- Ability to lead a team in a fast‑paced call‑centre environment.
Required skills
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Published 1 เดือนที่แล้ว
Expires อีก 3 สัปดาห์
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Lyreco
Bangkok
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