Customer Support Executive – Bangkok

About the role

The Customer Support Executive will be the first point of contact for traders using CXM’s platforms in Bangkok. You will ensure a smooth, reliable and positive experience by handling inquiries, troubleshooting issues and providing clear information about our products and services.

Key responsibilities

• Manage inbound communication channels – live chat, email, phone and client portal – and respond within defined service levels.
• Identify client needs, resolve technical or transactional problems, and create tasks for internal teams when further investigation is required.
• Maintain accurate records of all interactions in the CRM system.
• Follow up with customers, schedule callbacks and ensure issues are fully resolved.
• Collaborate with colleagues and adhere to company SOPs and policies.

Required profile

• Proven experience in a customer support or client service role.
• Strong command of English and native-level Thai, both written and spoken.
• Ability to work under pressure, meet tight deadlines and adapt to a rotating shift schedule.
• Excellent communication, problem‑solving and presentation abilities.

Required skills

• Proficiency with Microsoft Word.
• Proficiency with Microsoft Excel.
• Proficiency with Microsoft Outlook.

What we offer

• Competitive salary with KPI‑based bonus.
• Night shift allowance.
• Opportunities for professional growth within a fast‑growing fintech group.
• Collaborative team environment and modern tech stack.