Менеджер по бронированию апартаментов

About the role

We are looking for a proactive Apartment Booking Manager to join our team in Phuket. You will handle hot leads from social media, match guests with suitable apartments, and close bookings while ensuring a smooth pre‑arrival experience.

Key responsibilities

• Process incoming inquiries from Instagram, Telegram, WhatsApp and the website without cold calling.
• Select and present apartment options, negotiate terms and secure deposits.
• Manage calendar availability, apply targeted discounts and promote additional services such as transfers, extra cleaning, stay extensions and car rentals.
• Issue invoices, monitor deposit receipt and hand over arrival information to the operations team.
• Record bookings in the PMS (Exely/Bnovo), maintain the guest database and produce weekly/monthly reports on conversion, ADR and revenue.

Required profile

• Minimum 1 year of sales experience in tourism, short‑term rentals, hotel business or real estate.
• Fast response time and ability to convert online leads efficiently.
• Strong objection‑handling skills and a focus on selling value rather than price.
• Willingness to work an irregular schedule.

Required skills

• Proficiency with messenger platforms (Instagram, Telegram, WhatsApp).
• Advanced use of Google Sheets.
• Experience with PMS systems such as Exely or Bnovo.
• Familiarity with CRM tools.

What we offer

• Base salary plus commission on each deal.
• Bonus system based on performance.
• Access to an extensive in‑house real‑estate database.
• Support during onboarding and rapid integration.