Spa Supervisor / Trainer

About the role

The Spa Supervisor / Trainer will lead daily spa operations while designing and delivering training programmes for the therapist team. This dual‑focused position ensures service excellence, guest satisfaction, and the maintenance of luxury standards across all spa services.

Key responsibilities

• Oversee opening/closing procedures, therapist scheduling, treatment room assignments and appointment flow.
• Act as primary contact for guest inquiries, feedback and complaints, ensuring swift resolution.
• Monitor inventory of professional products, retail items and linens; place orders and conduct monthly audits.
• Drive retail and treatment sales through promotional strategies and daily performance tracking.
• Train new and existing therapists on SOPs, signature techniques, specialized therapies and product knowledge.
• Develop and update training manuals, assessment checklists and educational materials.
• Conduct unannounced performance audits and enforce hygiene, safety and equipment maintenance standards.

Required profile

• 3–5 years experience in a luxury spa or wellness centre, with 1–2 years in a supervisory or trainer role.
• Valid licence or certification in Massage Therapy, Esthetics, Spa Management or Cosmetology.
• Fluent English (written and spoken) for training material creation and guest interaction.

Required skills

• Spa Management Software (POS systems)
• Microsoft Office