Associate Director, Global HR Operations – Bangkok (Relocation)

About the role

We are seeking an Associate Director to lead Global HR Operations for Agoda, based in Bangkok with relocation support. The role heads the People Services & Help Desk function, overseeing Tier 1 support, self‑service foundations and Global People Relations Services.

Key responsibilities

• Define and execute the strategy for People Help Desk and Tier 0 self‑service platforms.
• Lead a global team delivering HR support across the employee lifecycle, including onboarding, mobility and workplace services.
• Partner with senior leaders to ensure high‑quality, timely resolution of employee and manager inquiries.
• Drive continuous improvement of service delivery models and operational metrics.
• Manage relationships with specialist service teams such as People Relations Services.

Required profile

• Proven senior leadership experience in HR operations or people services.
• Track record of managing global, multi‑disciplinary service teams.
• Strong stakeholder management and communication skills.
• Ability to shape and implement service delivery strategies at scale.

Required skills

What we offer

• Competitive compensation package.
• Relocation assistance to Bangkok.
• Opportunity to influence HR service delivery for a fast‑growing global travel company.