Associate Director, Global HR Service Delivery (Bangkok)

About the role

Agoda is seeking an Associate Director to lead its Global HR Service Delivery function. Based in Bangkok with relocation support, you will head the People Services & Help Desk, shaping how employees and managers receive HR support across the organization.

Key responsibilities

• Lead the People Help Desk (Tier 1) and self‑service (Tier 0) platforms.
• Oversee Global People Relations Services and ensure consistent, high‑quality issue resolution.
• Design and implement end‑to‑end employee experiences for onboarding, mobility, and workplace services.
• Partner with business leaders to align HR service delivery with company growth and culture.
• Drive continuous improvement through data‑driven insights and operational excellence.

Required profile

• Proven senior leadership experience in HR service delivery or People Operations.
• Strong track record of managing large, global support teams.
• Excellent communication and stakeholder management skills.
• Ability to influence and implement change across a fast‑growing organization.

Required skills

• Leadership of HR service models (Help Desk, self‑service, relations).
• Strategic planning and execution for people experience initiatives.
• Data analysis for service performance improvement.

What we offer

• Competitive compensation package.
• Relocation assistance to Bangkok.
• Opportunity to shape HR services for a global travel tech leader.
• Inclusive, high‑performing culture with diverse talent.