Associate Director, Global HR Service Delivery (Bangkok – Relocation Provided)

About the role

Agoda is seeking an Associate Director to lead its Global HR Service Delivery function, based in Bangkok with relocation support. The role will oversee the People Help Desk, self‑service foundations and Global People Relations Services, ensuring high‑quality support for employees and managers worldwide.

Key responsibilities

• Define and execute the strategy for People Services & Help Desk across Tier 0, Tier 1 and Tier 2 support.
• Lead a global team delivering onboarding, mobility, workplace and office services.
• Partner with business leaders to improve employee experience and resolve HR issues efficiently.
• Drive continuous improvement of self‑service tools and service quality metrics.
• Manage relationships with specialist service teams such as People Relations Services.

Required profile

• Proven leadership experience in HR service delivery or People Operations at a senior level.
• Strong track record of managing global, multi‑location teams.
• Excellent stakeholder management and communication skills.
• Ability to shape and scale people‑centric processes in a fast‑growing environment.

Required skills

What we offer

• Relocation assistance to Bangkok.
• Competitive compensation package.
• Opportunity to influence HR strategy at a global travel tech leader.