Associate Director, Global HR Service Delivery

About the role

We are seeking an Associate Director to lead Agoda’s global HR service delivery function. Based in Bangkok with relocation support, you will head the People Help Desk, self‑service foundations and Global People Relations Services, ensuring employees and managers receive timely, high‑quality HR support across the employee lifecycle.

Key responsibilities

• Define and execute the strategy for the People Help Desk (Tier 1) and self‑service (Tier 0) platforms.
• Oversee Global People Relations Services, handling complex employee and manager inquiries.
• Drive seamless onboarding, mobility and workplace services for a worldwide workforce.
• Partner with business leaders to align HR service delivery with organisational goals.
• Lead a multidisciplinary team of HR specialists, setting performance standards and fostering continuous improvement.
• Ensure compliance with local labour regulations and global HR policies.

Required profile

• Proven senior leadership experience in HR service delivery or People Operations.
• Track record of managing large, global HR support functions.
• Strong stakeholder management and communication skills.
• Ability to design and scale service models in a fast‑changing environment.

Required skills

What we offer

• Relocation assistance to Bangkok.
• Opportunity to shape HR service delivery for a leading travel technology company.