Associate Director, Global HR Shared Services (Bangkok)

About the role

Agoda is seeking an Associate Director to lead its Global HR Shared Services function, based in Bangkok with relocation support. The role oversees People Services & Help Desk, Tier 0 self‑service foundations, and Global People Relations Services, ensuring seamless employee experiences across the organization.

Key responsibilities

• Lead the People Help Desk and Tier 1 support operations globally.
• Design and implement Tier 0 self‑service platforms for HR processes.
• Oversee Global People Relations Services, handling complex employee and manager inquiries.
• Collaborate with the People Experience and Services team to align service delivery with business goals.
• Drive continuous improvement, quality standards, and operational efficiency across all HR service touchpoints.

Required profile

• Proven senior leadership experience in global HR service delivery or People Operations.
• Strong track record of managing large, distributed teams and complex HR processes.
• Excellent communication and stakeholder management skills.
• Ability to shape and execute strategic HR service models.

Required skills

What we offer

• Relocation assistance to Bangkok.
• Competitive compensation package.
• Opportunity to lead a high‑impact global HR function within a fast‑growing travel tech company.