Branch Manager – Service Center Operations

About the role

The Branch Manager will lead LG's service centre operations, coordinating administration, technicians and parts management to deliver efficient service. This position ensures financial accuracy, resolves customer issues and maintains strong B2B relationships while upholding LG's commitment to quality and customer satisfaction.

Key responsibilities

• Oversee daily service centre activities, including technician scheduling and parts inventory control.
• Manage accounts receivable and expense tracking to guarantee timely and accurate financial reporting.
• Handle B2B service requests and nurture relationships with corporate clients.
• Address and resolve customer complaints promptly to maintain high satisfaction levels.
• Supervise parts ordering, storage and distribution to support uninterrupted service delivery.

Required profile

• Bachelor’s degree in Business Administration, Engineering or a related field.
• Minimum 5 years of experience in service operations, administration or technical support.
• Proven experience managing accounts receivable, expense control and inventory systems.
• Demonstrated ability to handle customer complaints and maintain B2B client relationships.
• Strong communication skills in both Thai and English.