Cargo Agent - Phuket

About the role

Emirates SkyCargo is hiring a Cargo Agent in Phuket, Thailand. The role provides existing and potential customers with a consistent, high-quality service, directly and together with GHA, giving information and system support on rates, bookings, connections and regulations, and overseeing the service from GHA.

Key responsibilities

• Monitor and oversee GHA's service so it meets EK standards, including build instructions, space maximisation, load control, safety and ad hoc flight instructions
• Receive and break down imported cargo, resolving related issues promptly
• Prepare and verify accurate cargo documentation, track consignment status and ensure compliance with local regulations and company policy
• Update flight handling reports, identify irregularities and discrepancies and dispatch post-flight information to the right departments
• Process cargo telephone reservations accurately and efficiently, resolving customer queries
• Complete administrative tasks such as data entry, statistics and reports as directed by the Cargo Supervisor/Officer
• Support cargo commercial activities as required

Required profile

• At least GCSE standard or equivalent education
• A minimum of 2 years' experience in cargo operations or an airline environment
• Fluency in English and the local language is essential
• Right to live and work in Thailand

Required skills

• Knowledge of Dangerous Goods regulations
• Knowledge of weight and balance procedures
• PC skills including Microsoft Word, Excel and e-mail

What we offer

• Competitive salary