Crisis Helpline Responder (Thailand)

About the role

Intellect is seeking a part‑time Crisis Helpline Responder to provide immediate, evidence‑based support to callers dealing with suicide bereavement, self‑harm, suicidal ideation, or concerned friends and family. The role involves handling high‑stress calls while maintaining professional composure and adhering to data protection regulations.

Key responsibilities

• Answer telephone hotline calls and deliver crisis counselling using de‑escalation and intervention techniques.
• Assess callers' safety, triage for emergency medical attention, and refer to appropriate services such as face‑to‑face crisis intervention, case management, therapy, or group programs.
• Maintain accurate call reports, document key issues and referrals, and ensure smooth handover to the next shift.
• Conduct risk and lethality assessments for suicide cases and contribute to the development of crisis management plans.

Required profile

• 1‑3 years of experience on helplines (paid or voluntary) dealing with high‑risk clinical situations.
• Ability to communicate effectively in native language and remain emotionally composed under pressure.
• Background in mental health or emergency services is a plus.
• Completed training in Crisis Intervention or Suicide Prevention and possession of professional indemnity insurance are advantageous.