Customer Service Representative

About the role

Join AIG as a Customer Service Representative in Bangkok, providing professional support to customers and business partners across a range of insurance products.

Key responsibilities

• Handle inquiries, requests, and issue resolution via phone, email and other channels.
• Provide accurate information on insurance products, policy coverage and processes.
• Achieve first‑contact resolution and minimise escalations.
• Maintain up‑to‑date records of interactions in the CRM system.
• Support resolution of feedback, service requests and operational inquiries promptly.
• Collaborate with cross‑functional teams to ensure seamless service delivery.

Required profile

• 3‑5 years of experience in customer service, contact‑centre or insurance operations.
• Experience in General Insurance (Accident & Health, Motor, Travel, Personal Property or SME) is preferred.
• Strong communication and interpersonal skills with ability to work with internal and external stakeholders.
• Proficiency in Thai and good command of English.

Required skills

• Experience with CRM platforms such as Salesforce.
• Proficiency in Microsoft Word and Excel.