Customer Service Staff – 6‑Month Contract

About the role

This 6‑month fixed‑term position supports BASF’s sales and logistics teams in Bangkok by handling order processing, customer communication and administrative tasks. The role is based at the Emporium Office and offers exposure to a global chemical company’s supply‑chain operations.

Key responsibilities

• Process sales and delivery orders, including creation, changes, returns and follow‑up on blocked orders.
• Track shipments, manage shipping documents and coordinate dispatch with logistics partners.
• Maintain master data and support credit management by monitoring payment schedules and handling credit/debit notes.
• Resolve customer complaints through the Non‑Conformance Management (NCM) system.
• Provide administrative assistance to the sales team, including expense claims and coordination with internal business units.
• Collaborate with third‑party logistics providers and the inbound team on import shipping documentation.

Required profile

• Bachelor’s degree in Business Administration or a related field.
• Minimum of 2 years of experience in customer service, supply‑chain or logistics.
• Fluent written and spoken English.
• Strong interpersonal and problem‑solving abilities, able to work under pressure.