Export Customer Service

About the role

MP Consol (Thailand) Co., Ltd., part of a Singapore-based NVOCC consolidator group, is looking for an Export Customer Service representative. The company acts as a neutral freight brand offering sea and air freight, customs clearance and project shipments, and is expanding into European and Chinese markets.

Key responsibilities

• Answer customer enquiries about export services, shipment status and documentation requirements
• Process export orders and manage customer accounts, recording details accurately
• Coordinate with operations, documentation and finance teams to run export transactions smoothly
• Prepare and review shipping documents such as bills of lading, commercial invoices, packing lists and customs paperwork
• Track shipments and give customers timely updates
• Resolve customer complaints and complaints promptly
• Maintain records of client interactions and transactions for audit purposes
• Nurture long-term client relationships and liaise with freight carriers, customs brokers and other third parties
• Support the preparation of quotations and proposals

Required profile

• Thai citizenship only
• Previous experience in export customer service or freight forwarding, preferably in cargo forwarding or logistics
• Strong written and spoken English; other languages are an advantage
• Good organisational skills, attention to detail and problem-solving ability
• Ability to work independently and in a team

Required skills

• Knowledge of export procedures, documentation and international shipping regulations
• Proficiency with logistics software and Microsoft Office
• Preferred: understanding of customs procedures, tariffs and trade compliance