Observability Engineer

About the role

AccorTech & Digital, the technology and digital transformation unit of the hospitality group Accor, is looking for an experienced Observability Engineer to join its team in Thailand. The role covers end-to-end management of observability platforms, ensuring optimal visibility into systems and applications. It is based in Bangkok and involves global collaboration, so flexibility across time zones is required.

Key responsibilities

• Splunk platform management: develop, maintain and optimise Splunk Observability Cloud and Splunk Cloud for log management.
• Data ingestion: deploy and configure OpenTelemetry Collectors for metrics and traces, and Splunk forwarders for logs.
• User support and training to promote good observability practices.
• Ensure observability systems comply with PCI DSS.
• Design and develop Python applications, add-ons or custom integrations to extend Splunk capabilities.
• Act as subject matter expert on observability, proposing complementary solutions such as ELK or Grafana when appropriate.
• Work with internal teams to integrate data sources, build dashboards, configure detectors and set up alerts.

Required profile

• Bachelor's or Master's degree in Computer Science, Software Engineering or a related field.
• At least 5-7 years of experience in observability or monitoring engineering.
• Splunk O11y Cloud Certified Metrics User certification is a plus; Splunk Cloud Certified Architect certification is a plus.

Required skills

• Proven experience with Splunk Observability Cloud (Infra Monitoring, APM, Log Observer) and Splunk Cloud Log.
• OpenTelemetry Collector deployment and configuration.
• Familiarity with ELK Stack, Grafana and Prometheus.
• AWS cloud services, especially logging and storage.
• Strong Linux knowledge in on-premise and cloud environments.
• Technical expertise: Splunk Enterprise Cloud, AWS, Linux, GitLab, Jira/Confluence, ServiceNow.