Support Associate – Vietnamese Speaking (Bangkok, relocation)

About the role

Join Agoda’s Customer Experience Group in Bangkok as a Support Associate handling Vietnamese and English inquiries. You’ll provide real-time assistance via phone, email and chat, helping travelers resolve booking issues while gaining exposure to multiple product lines.

Key responsibilities

• Deliver outstanding service to guests and partners across phone, email and chat channels.
• Handle a high volume of inquiries, providing accurate and timely resolutions for changes, cancellations, payments and other booking queries.
• Take end-to-end ownership of issues and meet individual and team KPIs such as quality, productivity and customer satisfaction.
• Develop expertise across Agoda’s accommodation, flights and activities offerings through ongoing training.
• Collaborate with team leaders, managers and other departments to resolve complex cases.
• Work rotating shifts, including mornings, evenings, nights, weekends and public holidays, to support a 24/7 global operation.

Required profile

• Native Vietnamese speaker with excellent written and spoken English (minimum TOEIC 650 or IELTS 6.0).
• Strong customer focus, calm under pressure and good problem-solving abilities.
• Minimum typing speed of 35 wpm and reliable telephone etiquette.
• At least a bachelor’s degree and two years of relevant experience in customer support or a similar field.
• Willingness to work on rotating shifts and maintain confidentiality of customer data.

What we offer

• Competitive base salary with performance-based incentives and an annual discretionary bonus.
• Health insurance and other locally competitive benefits.
• Agoda travel discounts and special rates on accommodation and related products.
• Hybrid work model – primarily remote with occasional on-site collaboration days.
• Structured training, coaching and clear performance metrics, plus opportunities for career growth within the Customer Experience Group.