Senior Project Manager (Tech), Relocation to Bangkok

About the role

Reporting directly to the CTO, this role drives operational excellence across the Tech department and the cross‑functional workflows connected to it. It is not a delivery project‑management role; the focus is on investigating gaps, validating fixes, implementing and enforcing them, and proving results with data.

Key responsibilities

• Systematize processes by writing, updating and enforcing SOPs, maintaining an internal wiki as the single source of truth.
• Conduct deep‑dive root‑cause analyses on CTO‑set priorities, validate fixes and eliminate rework, duplicated work and unnecessary hand‑offs.
• Own and configure Jira and Jira Service Desk company‑wide, building workflows and automations that keep work moving and make delays visible.
• Audit and redesign request workflows across Sales, Support, Marketing, Finance, Product and Engineering to reduce steps and accelerate approvals.
• Build and maintain operational reporting for the Tech department by writing SQL queries directly against the data warehouse.
• Run weekly, monthly and quarterly planning meetings with Tech leadership, preparing sessions so time focuses on decisions and blockers.

Required profile

• Outstanding academic record from a highly selective university with a degree in Software Engineering, Computer Science, Industrial Engineering or a comparable technical/quantitative field.
• Minimum 4 years in a Process, Operations or Engineering Effectiveness role within a product or technology company.
• Proven ability to write, implement, maintain and enforce SOPs that teams actually follow.
• Track record of auditing and re‑engineering complex cross‑departmental workflows without direct management authority.
• Strong analytical skills to conduct root‑cause analysis and comfortably challenge senior leaders with data‑driven alternatives.
• Hands‑on SQL proficiency and expert‑level experience configuring Jira workflows and automations.
• Willingness to relocate and work onsite in Bangkok.

Required skills

• Jira
• Jira Service Desk
• SQL

What we offer

• Well‑funded start‑up backed by Surge and Sequoia.
• Fast‑growing B2B SaaS environment with an international team.
• Attractive medical healthcare plan and personal development allowance.
• Two weeks of work‑from‑anywhere per year.
• Regular team‑building activities and an annual company trip.