Administrative Assistant, Bangkok Consular Team

About the role

The British Embassy Bangkok is recruiting one Administrative Assistant (AA) for its Bangkok Consular Team. The post provides reliable administrative and logistical support to the team, helping officers deliver timely, consistent and professional services to British nationals and other customers. It is a full-time, permanent position starting on 18 January 2027, with 36 hours per week, Monday to Thursday 08:00-16:30 and Friday 08:00-13:00.

Key responsibilities

• Support routine consular and documentary services: prepare, print, quality check and securely handle Emergency Travel Documents; prepare documentation for affirmations of marital status, certified passport services, body releases and prison visits; administer postal applications from receipt to secure dispatch.
• Maintain accurate ORBIT (consular system) records, follow agreed templates and procedures, and refer complex, sensitive or safeguarding matters to the consular officer.
• Answer straightforward enquiries and keep the public area welcoming and well organised, keeping signage, fees, exchange-rate information and other public material up to date.
• Provide Thai-English translation and interpretation support for routine correspondence, documents and interactions where appropriate.
• Coordinate arrangements for citizenship ceremonies, including scheduling, documentation and liaison with applicants and the Consul or Deputy Consul.
• Monitor the LINE calls mailbox for prison visits, keep clear records and prepare routine correspondence for officer approval.
• Support prisoner welfare by preparing visit documentation, maintaining hygiene-pack stocks and assisting with prison and detention centre visits, including delivering approved documents, Emergency Travel Documents and flight bookings.
• Administer Prisoners Abroad payments, arrange postal services and money orders, retain receipts and records, and update monthly prisoner statistics including the Who's Where record.
• Manage incoming and outgoing mail, stationery and operational supplies, and act as the team's administrative point of contact for routine facilities and IT issues.
• Arrange meetings and transport, prepare and print documents, take notes and support events or operational activity as required.

Required profile

• Proficiency in Thai and English.
• Desirable: six months' work experience in a related field; preference for candidates with relevant experience.
• Desirable: customer service or front-line service experience.
• Ability to work accurately, under pressure, with good telephone manner, organisation and confidentiality.

Required skills

• Accuracy and organisation
• Ability to work under pressure
• Good telephone manner

What we offer

• Monthly salary of THB 35,396 (abated for those not liable to tax).
• Guaranteed 13th month pay and 20 days of paid annual leave.
• Medical insurance and a leave entitlement.
• Learning and development: 5 days a year, courses, coaching and mentoring.

Applications close on 15 November 2026. An initial in-person assessment covers language skills, followed by interviews. Offers are subject to pre-employment and security checks, and candidates must be legally able to work and live in Thailand.