Assistant Manager, Financial Services

About the role

Reporting to the Associate Director Financial Services, the Assistant Manager performs collection functions and maintains finance contracts, resolving financial disputes diplomatically and professionally while ensuring audit requirements are met. The role also covers administrative duties for the Collections Team in Singapore and other regional sites, including outreach to members on delinquent loans and overdue club dues.

Key responsibilities

• Make frequent outbound collection calls, receive inbound calls and manage the team's email account and call list assignment.
• Handle termination and reinstatement paperwork, generate reminder and welcome letters, arrange mailing, prepare payoff quotes and collections batching.
• Manage month-end reporting, the department's mailbox and follow up on actions from the month-end ageing report.
• Contact members about delinquent loan instalments and overdue annual club dues, and assist with annual billing for maintenance fees across Asia Pacific clubs.
• Prepare revocation summaries, collection letters, surrenders and reinstatement paperwork for management approval, and prepare weekly and monthly reports.
• Train the team on best practices for collections and run yearly training for the Member Services team on annual maintenance fee billing.
• Streamline processes to improve department efficiency and support ad hoc assignments from management.

Required profile

• Minimum GCE 'A' Levels.
• Minimum 3 years' experience in consumer finance collections.
• Persuasion and negotiation skills, effective problem solving, organisation and attention to detail.
• Fluent English and Mandarin/Cantonese to communicate with local native speakers.

Required skills

• MS Word, Excel, Access and Outlook.