Associate Director, Global HR Operations (People Services & Help Desk)

About the role

Agoda is seeking an Associate Director to lead its Global HR Operations, focusing on People Services and the Help Desk function. Based in Bangkok with relocation support, you will shape the employee experience across the entire HR lifecycle, ensuring seamless support for both employees and managers worldwide.

Key responsibilities

• Lead the People Help Desk and Tier‑1 support operations, setting standards for service quality and response times.
• Develop and maintain Tier‑0 self‑service platforms to empower employees with easy access to HR information.
• Oversee Global People Relations Services, handling complex employee queries and sensitive matters.
• Partner with senior business leaders to align HR service delivery with organisational goals.
• Drive continuous improvement initiatives, leveraging data and technology to enhance efficiency.

Required profile

• Proven leadership experience in a large‑scale HR service or People Operations function.
• Strong track record of managing global, multi‑regional teams.
• Excellent stakeholder management and communication skills.
• Ability to influence senior leaders and drive change.

Required skills

• Deep understanding of HR service delivery models (Help Desk, self‑service, employee relations).
• Experience with HR technology platforms and data analytics.
• Strategic planning and execution capabilities.

What we offer

• Competitive compensation package with relocation assistance.
• Opportunity to work in a fast‑growing, technology‑driven travel company.
• Collaborative, inclusive culture that values innovation.