Claims Administrator – Mandarin & English

About the role

APRIL International, a leading provider of international health insurance solutions, is expanding its team in Bangkok. The company seeks a Claims Administrator who can handle policyholder claims in both Mandarin and English, supporting its growth across Asia.

Key responsibilities

• Deliver excellent customer service by efficiently handling policyholders’ claims.
• Understand clients’ needs, eligibility, and coverage to provide appropriate assistance.
• Manage cases proactively using internal systems and coordinate with relevant departments.
• Formulate, interpret, and implement policies related to strategic claim resolution.
• Make prompt decisions regarding policy coverage and settlement costs.
• Gather necessary information to perform accurate redress calculations.
• Achieve established targets while maintaining required quality standards.

Required profile

• A university degree in a medical discipline is a strong advantage.
• Minimum of 2 years’ experience in claims processing, health insurance, or medical fields.
• Excellent command of Mandarin and English.
• Strong ability to analyze and interpret medical information, product features, and research data.
• Ability to adapt and work effectively in a multicultural environment.
• Strong written communication skills for diverse audiences.
• Flexible, adaptable, and capable of multitasking.
• Proficient in computer use, including Microsoft Office applications, the Internet, and email.

Required skills

• Microsoft Office