Guest Service Agent Internship

About the role

Splash Beach Resort, Mai Khao Phuket, which is soon to become Rixos, a luxury 5-star all-inclusive brand, is looking for a friendly, service-minded Guest Service Agent Intern to join its Front Office team. The intern supports daily front desk operations and helps guests throughout their stay. The position suits candidates comfortable in English who want to build a career in hospitality.

Key responsibilities

• Welcome and greet guests warmly and professionally.
• Assist with check-in and check-out procedures.
• Provide information on facilities, services, room types and operating hours.
• Handle guest requests, inquiries and basic complaints professionally.
• Help guests with transportation, restaurant recommendations and local attractions.
• Communicate with guests in English and answer calls, emails and inquiries.
• Coordinate with Housekeeping, F&B, Engineering and Concierge to meet guest needs.
• Maintain guest information and help with basic front office administration.
• Follow hotel standards and procedures, keep a professional appearance and perform other duties assigned by the Front Office Supervisor.

Required profile

• Currently studying in Hospitality Management, Hotel Management, Tourism or a related field.
• Good command of spoken and written English; Russian speaking is an advantage.
• Friendly, outgoing and service-oriented, able to work in a multicultural team.
• Able to work under pressure, solve problems and handle multiple tasks.
• Flexible availability, including weekends and public holidays if required.

Required skills

• Basic computer skills.
• Good communication and interpersonal skills.