Operations Support Officer – Food Team

About the role

The Operations Support Officer will manage audit scheduling, client coordination and operational support to ensure the effective delivery of certification services for the Food Team.

Key responsibilities

• Coordinate audit scheduling with clients and auditors, confirming arrangements and ensuring required documentation is received.
• Prepare and distribute weekly audit packages, including logistics such as accommodation, flights, van rental and client pickups.
• Monitor receipt of completed audit reports, process certification requests and send approved certification packages to clients.
• Maintain certification records, prepare surveillance audit quotations and obtain purchase orders where needed.
• Generate charge lines for invoicing, proof draft invoices and liaise with auditors, technical reviewers and officers on technical issues.
• Respond to client inquiries, providing timely support on certification processes and service requirements.

Required profile

• Strong organizational and coordination skills to manage multiple audit schedules and logistics.
• Excellent communication abilities for client interaction and internal liaison.