Operations Support – Sustainable

About the role

The Operations Support – Sustainable role ensures smooth audit scheduling, client coordination, and operational assistance for certification services. You will work closely with auditors and clients to guarantee timely and compliant delivery of certification processes.

Key responsibilities

• Coordinate audit scheduling with clients and auditors, confirming arrangements promptly.
• Collect required client documentation and prepare audit plans for distribution before audit dates.
• Prepare and distribute weekly audit packages, handling logistics such as accommodation, flights, van rentals, and client pickups.
• Monitor receipt of completed audit reports, process certification requests, and send certification packages to clients after approval.
• Maintain certification records and documentation.
• Prepare surveillance audit quotations, obtain purchase orders, and generate charge lines for invoicing.
• Liaise with auditors, technical reviewers, and officers to resolve technical issues in audit reports and certification decisions.
• Respond to client inquiries, providing support on certification processes and service requirements.
• Assist with other operational activities or special assignments as delegated by the Team Leader.