Order Management Agent - Ocean Export Operations

About the role

Expeditors, a global logistics company headquartered in Seattle and operating over 350 locations on six continents, is hiring an Order Management Agent for its Ocean Export Operations in South Sathorn. The role handles general inquiries, communicates with overseas parties and prepares and processes shipping documents and data for ocean carriers.

Key responsibilities

• Handle general inquiries and communicate with overseas parties by email and telephone.
• Prepare and submit shipping particulars to ocean carriers and check vendors' shipping documents.
• Prepare and release forwarder's cargo receipts to vendors.
• Input data and transmit container manifests to consignees.
• Prepare Delay Document Demand Notices (DDDN) to vendors and consignees when documents are late.
• Prepare vendors' invoices and Summary Remittance Sheets (SRS).
• Arrange computer faxing of cargo receipts and invoices.
• Dispatch shipping documents to consignees and brokers according to consolidation procedures, and handle documentation requirements for individual consignees.
• Take on additional assignments as required to meet company needs.

Required profile

• Minimum 1 year of experience in the forwarding or carrier industry.
• Bachelor's degree in Business Administration, Supply Chain or a related field preferred.
• Fluent written and spoken English; Chinese speaking is preferable.
• Excellent customer service skills and ability to work as a team player.

Required skills

• Proficiency in Microsoft Word, Excel, PowerPoint and similar tools.

What we offer

• Paid vacation, holiday and sick leave.
• Group medical, life and accident insurance.
• Employee stock purchase plan.
• Training and personnel development program.