Senior Specialist, Customer Success

About the role

The Senior Specialist, Customer Success will join Mastercard’s Services division to drive adoption and value of network products across the region. You will act as a trusted advisor to priority customers, helping them navigate cyber‑risk challenges and optimise their digital payments experience. This role collaborates closely with cross‑functional teams to deliver proactive, outcome‑focused support.

Key responsibilities

• Engage with customer stakeholders to assess solution viability and understand emerging cyber‑threats in the payments ecosystem.
• Identify and recommend optimisation opportunities that increase product utilisation and drive business growth.
• Coordinate with Network Services, Account Management, Sales, Product and Technical Account Managers to ensure seamless delivery and technical readiness.
• Generate qualified leads for value expansion and provide actionable feedback for product and process improvements.
• Support regional strategic priorities by delivering tailored success plans and monitoring key performance indicators.

Required profile

• Proven experience in customer success or account management within financial services or digital payments.
• Strong stakeholder‑management skills and ability to influence cross‑functional teams.
• Analytical mindset with a focus on identifying optimisation and risk‑mitigation opportunities.
• Excellent communication skills and a customer‑centric attitude.
• Ability to work independently and manage multiple priorities in a fast‑paced environment.

Required skills