Technical Trainer - Home Automation

About the role

SOMFY, a French family-owned group and pioneer in home automation, is hiring a Technical Trainer in Bangkok. The trainer delivers training to customers, partners' sales and technical teams and internal staff, and supports product certification programs.

Key responsibilities

• Train direct and indirect customers, partners' sales and technical teams, and internal staff; run Somfy product certification programs
• Design and update training content and presentations, create product comparison guides, quick references, technical playbooks and objection-handling tools
• Design and assemble demo kits, maintain demo setups at showrooms and create interactive product experiences
• Master Somfy motorized solutions and the Tahoma IoT ecosystem, and turn technical specs into customer benefits
• Coach partners on value-based selling, help identify upsell and cross-sell opportunities, and strengthen the Somfy value proposition
• Coordinate training schedules with partners, support product launch rollouts, collect feedback and improve training effectiveness

Required profile

• Bachelor's degree in Business, Engineering, IT or a related field
• 3-5 years of experience in sales training, technical training or presales, ideally in home automation, building automation or smart building/IoT
• Prior experience with channel partners or distributors is a strong advantage
• Strong communication and presentation skills in Thai and English
• Able to manage several training programs at once and work across cultures and seniority levels

Required skills

• Understanding of motorized window covering systems, smart home ecosystems or building automation platforms; experience with Somfy products or Zigbee/Z-Wave/KNX protocols is a plus
• Ability to read and explain basic wiring diagrams, system architectures and product integration setups
• Comfortable assembling demo equipment and doing basic troubleshooting
• Creating training materials such as presentations, quick-reference guides, e-learning content and product manuals