Customer Service Officer, SEA

About the role

The Customer Service Officer for Southeast Asia will manage end‑to‑end order‑to‑cash processes, coordinate export shipments and ensure high levels of customer satisfaction across the region. The role works closely with internal teams and external partners to guarantee accurate and timely order fulfillment.

Key responsibilities

• Execute the full Order‑to‑Cash cycle: order entry, processing, delivery coordination, invoicing support and shipment tracking.
• Handle both inter‑company and third‑party customer orders, ensuring timely and accurate fulfillment.
• Coordinate export shipments, preparing documentation, booking freight and following up on deliveries.
• Communicate proactively with customers about order status, product availability and delivery schedules.
• Perform regular checks on orders, pricing, credit blocks and compliance within SAP.
• Ensure compliance with export control regulations and internal trade procedures.
• Collaborate with Supply Chain, Logistics, Warehouse, Finance and Sales teams for smooth operations.
• Support resolution of customer complaints and raise Non‑Conformance Management cases when needed.
• Monitor fulfillment performance and contribute to continuous‑improvement initiatives.
• Maintain accurate master data and operational documentation in SAP.
• Prepare and verify shipping documents such as invoices, packing lists, bills of lading and insurance paperwork.
• Provide backup support to the Customer Service team during absences to ensure business continuity.

Required profile

• Diploma or Bachelor’s degree in Business Administration, Supply Chain, Logistics or a related field.
• 2–4 years of experience in customer service, order management, logistics or supply‑chain operations.
• Experience coordinating export shipments and managing orders in a regional environment is preferred.
• Strong knowledge of Order‑to‑Cash processes and trade‑compliance requirements.

Required skills

• SAP ERP (SD/MM modules preferred)
• Microsoft Office applications