Customer Service Staff – 12‑Month Contract

About the role

We are looking for a proactive Customer Service Staff member to join our Bangkok office on a 12‑month fixed‑term contract. You will act as the front‑line liaison between our customers and internal teams, ensuring smooth order processing, delivery coordination, and issue resolution.

Key responsibilities

• Manage sales and delivery orders, interfacing with customers to build strong service relationships.
• Collaborate with sales, logistics, and third‑party providers to arrange deliveries and monitor shipment status.
• Work closely with back‑office (APTC) to guarantee timely order fulfillment.
• Support credit management activities, including billing, invoice discrepancy handling, and overdue payment follow‑up.
• Handle customer complaints via the Non‑conformance Management (NCM) system, communicating investigations and corrective actions.
• Provide regular order status reports and align order placement with sales forecasts.
• Assist in implementing business rules for order management and act as backup for the Customer Service team as needed.

Required profile

• Bachelor’s (or master’s) degree in Business, Marketing, Supply Chain Management or related field.
• Minimum 3 years of experience in customer service, business, or supply‑chain roles.
• Strong communication skills in Thai and English.
• Good computer literacy.

Required skills

• SAP (order‑to‑cash processes)

What we offer

• Opportunity to work in a dynamic, multinational environment.
• Exposure to end‑to‑end order management and logistics operations.
• Professional development through cross‑functional collaboration.