Customer Success Manager – Services

About the role

Mastercard is looking for a Customer Success Manager to lead its Services Customer Success team in the region. The role focuses on helping customers maximise the value of Mastercard’s network products, driving adoption, renewals and long‑term advocacy.

Key responsibilities

• Build and maintain strong partnerships with priority customers, understanding their business objectives and ensuring successful product launches.
• Identify optimisation opportunities and develop tailored strategies to increase customer value and achieve strategic goals.
• Collaborate with Network Services, Account Management, Sales, Product, Technical Account Managers and delivery teams to deliver end‑to‑end solutions.
• Drive business growth by generating qualified leads for expansion and providing feedback for product and process improvements.
• Oversee technical and program readiness, ensuring customers are prepared for new services and integrations.

Required profile

• Proven experience in customer success, account management or a similar client‑facing role within a B2B environment.
• Strong understanding of digital payments, network services and the financial services ecosystem.
• Excellent communication and stakeholder‑management skills, with the ability to influence cross‑functional teams.
• Results‑oriented mindset focused on customer satisfaction, retention and revenue growth.

Required skills