Customer Success Manager – Thailand

About the role

The Customer Success Manager (CSM) is the primary point of contact for AVEVA’s customers in Thailand, helping them realise faster value, higher adoption and better business outcomes from our industrial software solutions. The role is full‑time, remote with occasional travel to customer sites (≈25% of the time).

Key responsibilities

• Onboard new customers by establishing relationships, setting expectations, identifying business goals and accelerating deployment readiness.
• Drive deployment together with Delivery Services or partners, define architecture, prioritize roll‑out, manage services budget and coordinate AVEVA resources.
• Promote adoption by creating success plans, consulting on use cases, delivering workshops and encouraging uptake of strategic cloud and synergy solutions.
• Identify expansion opportunities, collaborate with Sales and leverage deep industry knowledge to generate additional revenue.

Required profile

• 5+ years of experience in a customer‑facing success or account management role.
• Strong verbal and written communication, presentation and relationship‑management skills.
• Proven ability to work with cross‑functional, geographically distributed teams.
• Experience with project/program management methodologies and multi‑tasking under tight priorities.

Required skills

• Hands‑on knowledge of AVEVA product families such as Engineering/E3D, PI System/Historian, InTouch/System Platform/SCADA, MES/Operations Management, Predictive Analytics/AIM and CONNECT.
• Proficiency with CRM and productivity tools: Office 365, SharePoint, Power BI, Salesforce and Workday.