Duty Manager - Pullman Phuket Panwa Beach Resort

About the role

Pullman Phuket Panwa Beach Resort, part of the Accor Group, is looking for a full-time Duty Manager. The role supervises guest welcoming operations and room sales carried out by the team, coordinates the team, organizes arrivals and departures and ensures guests' requests take priority.

Key responsibilities

• Supervise guest welcoming operations and room sales carried out by the team
• Coordinate the team and organize guest arrivals and departures
• Ensure guests' requests take priority and that services meet guests' expectations
• Check daily that remaining departures are accounted for and that invoices are correct and complete with receipts
• Prepare the arrivals and departures list and the VIP list
• Monitor service quality based on guest comments and quality audits
• Supervise the receptionists' checklist
• Oversee debtor management, group and individual guest invoicing and cash operations
• Ensure internal procedures are properly applied

Required profile

• Diploma or degree, preferably in hospitality or a related field
• Previous experience as a Team Leader or Duty Manager
• English is mandatory; Thai is a strong advantage
• A third language such as Russian, Mandarin or German is a plus

Required skills

• Computer literacy in a Windows environment
• PMS (Opera)
• Tars online
• An aptitude for new technologies

What we offer

• Employee benefit card with discounted rates at Accor hotels worldwide
• Learning programs to develop your talents
• Opportunities to grow within the property and across the world
• Contribution to community and ESG activities