Guest Service Agent Intern - Front Office

About the role

Splash Beach Resort, Mai Khao Phuket, which is soon to become Rixos, a luxury 5-star all-inclusive brand, is looking for a friendly, service-minded Guest Service Agent Intern to join its Front Office team. The intern supports daily front desk operations and helps guests throughout their stay. The position suits candidates comfortable in English who want to build a career in hospitality.

Key responsibilities

• Welcome and greet guests warmly and professionally
• Assist with check-in and check-out procedures
• Inform guests about facilities, services, room types and operating hours
• Handle guest requests, inquiries and basic complaints
• Help guests with transportation, restaurant recommendations and local attractions
• Communicate with guests in English and answer calls, emails and inquiries
• Coordinate with Housekeeping, F&B, Engineering and Concierge
• Assist with luggage and other Front Office services
• Maintain guest records and help with basic administrative tasks
• Follow hotel standards and perform other duties assigned by the Front Office Supervisor

Required profile

• Currently studying Hospitality Management, Hotel Management, Tourism or a related field
• Good command of spoken and written English
• Friendly, outgoing and service-oriented, able to work in a multicultural team
• Able to work under pressure, solve problems and work flexible shifts, including weekends and public holidays

Required skills

• Good communication and interpersonal skills
• Basic computer skills
• Russian speaking is an advantage