Manager, Sustaining Program Management

About the role

Western Digital is looking for a Manager, Sustaining Program Management in Bang Pa-in, Thailand. The role is the focal point for overall sustaining product health, driving execution across customer requirements, product cost, quality and engineering KPIs. It is cross-functional with no direct reports, relying on influence, collaboration and accountability to meet business and customer objectives.

Key responsibilities

• Customer and product management: obtain customer-specific product requirements, recommend engineering solutions and drive timely execution; define and drive product recipe ramp and depletion strategy; support customer critical qual samples with a first-time-right approach and equivalent production quality
• Cost management: act as accountable focal point for sustaining product cost and collaborate with Finance on an optimized product cost strategy
• Engineering KPI and roadmap alignment: align roadmaps with KPI owners, monitor engineering KPI performance and help close gaps against plan
• Quality management: partner with the Quality team on improvement strategies, monitor quality KPIs, and lead containment, root cause analysis and corrective actions during quality or operational excursions

Required profile

• Bachelor's degree or higher in Engineering or a related field
• Strong business acumen in P&L, supply chain, cost and quality fundamentals
• Executive-level communication and cross-functional influence skills
• Preferred: experience in HDD, semiconductor or storage industry, and previous program manager or engineering-related experience
• Fluent English communication

Required skills

• Preferred: HDD fundamentals, process and technology, quality management and operational management
• People management and development, strategic planning, risk and crisis management, problem-solving and decision-making