Operations Coordinator

About the role

APRIL International is looking for an Operations Coordinator to support its medical assistance and claim handling services. The role involves interacting with clients, providers, and internal teams to ensure smooth case management and high‑quality assistance.

Key responsibilities

• Answer client requests via phone or email, assess eligibility, and guide them through the assistance process.
• Manage medical assistance cases, select appropriate providers, and coordinate with the in‑house medical team.
• Handle hospitalisation pre‑approvals, monitor costs, and process invoices in the case‑handling system.
• Escalate complex cases to the supervisor and support the Operations Manager on special projects.

Required profile

• Bachelor’s degree in Business Administration or equivalent.
• At least 3 years of experience in a customer‑focused role.
• Willingness to work rotating shifts, including weekends (4‑day work week).
• Fluent written and spoken English with strong communication and analytical abilities.

Required skills

• Proficiency with MS Office.
• Basic computer literacy (PC, Internet, email).

What we offer

• Training and coaching to develop a sought‑after professional skill set.
• Integration into a dynamic team of young professionals.
• Opportunities for development and career progression in a fast‑growing, tech‑driven company.