Senior HR Service Specialist, Rayong

About the role

Avery Dennison is hiring a Senior HR Service Specialist in Rayong, Thailand, within its hub workforce experience, governance and project management sector. The role leads employee operational support and manages employee inquiries for the Thailand workforce, aiming for high employee satisfaction, expertise, accuracy and timeliness. It works on-site, hybrid or remotely.

Key responsibilities

• Act as a key HR representative in Thailand and deliver quality HR service to the local workforce and business.
• Liaise with line managers and support HR services such as manpower planning, performance management and talent development.
• Be the expert on Thailand local policies, guide employees and escalate issues as needed.
• Manage local operational matters such as onboarding, insurance renewals, employee surveys and local management activities.
• Resolve complex employee queries, employee relations matters, disciplinary issues, grievances and labour disputes.
• Advise management teams on HR strategy, including service delivery, performance management, talent and development, compensation and digital implementation.
• Support the implementation of organizational change and transformational projects, and plan, implement and monitor HR strategies.
• Act as a cultural ambassador, embed corporate values, and monitor adherence to them.

Required profile

• Minimum degree in Human Resources, Administration, Business or a related field; a post-graduate degree in HR management is an advantage.
• At least 4-6 years of proven experience in HR Operations or HR Shared Services within a complex organization.
• Customer-focused approach, able to manage internal and external stakeholders and to work independently end to end.
• Ability to interpret data to understand service trends and workload capacity.
• Strict confidentiality and strong interpersonal skills.
• Solid understanding of Thailand Labour Law.

Required skills

• Superior verbal and written communication in English and Thai.
• High proficiency in Google Suite or Microsoft Office.
• Experience with Oracle and ServiceNow is a significant advantage.