Senior Manager - Business Transformation

About the role

Alcon is seeking a Senior Manager to lead Business Transformation for its Surgical division across four Asian markets. Based in Bangkok or Taipei, you will drive digital initiatives, ensure alignment with country plans and deliver measurable commercial impact.

Key responsibilities

• Lead cross‑functional teams to deploy transformational projects in Thailand, Singapore, Taiwan and Hong Kong on schedule.
• Define deployment plans and promotional requirements in partnership with global teams.
• Provide expert guidance on enterprise IT systems (SAP, Salesforce, Drupal, Sprinklr, ON24) and ensure country instances meet business needs.
• Translate training materials, coach users and verify proficiency on new digital tools.
• Monitor commercial KPIs, shape action plans and drive omnichannel activations.
• Collaborate with sales to optimise lead follow‑up and maximise ROI.
• Promote a data‑driven culture and act as the single point of contact for the International Business Transformation team.

Required profile

• Minimum Bachelor’s degree.
• Extensive experience managing large‑scale digital transformation programmes in a multinational environment.
• Strong understanding of commercial and marketing processes within the eye‑care or medical‑device sector.
• Ability to travel monthly between Bangkok and Taipei.

Required skills

• SAP
• Salesforce (Sales Cloud, Marketing Cloud)
• Drupal CMS
• Sprinklr
• ON24