Sponsor Donor Support Associate I

About the role

Compassion is hiring an entry-level Sponsor Donor Support Associate I in Chiang Mai, Thailand. The associate helps with the day-to-day processes that connect donors (supporters) with the children they sponsor, working under supervision within Compassion's systems, processes and standards. Thai, Karen and English proficiency is required; Burmese is an advantage, and candidates must be eligible to work in Thailand.

Key responsibilities

• Maintain a personal relationship with Jesus Christ, act as a witness, uphold Compassion's ministry in prayer and commit to child protection in all decisions
• Advocate for children's needs and report any concerns of abuse, neglect or exploitation through Compassion's internal reporting process
• Help gather communication resources from the church partner and ensure supporter-participant and partner communication meets Sponsor Donor Support standards and production schedules
• Support field office staff with marketing or external relations information
• Generate, organize, record and track child, mother-child unit and student information and correspondence, including project gift usage, letters and child updates
• Review and correct documents, enter data into participant and supporter dashboards, and enter participant and supporter data into the database
• Address gaps in understanding of systems and standards and support capacity building for the church partner staff
• Provide general administrative support and handle repetitive administrative tasks

Required profile

• Bachelor's degree in a relevant field such as Business Administration or Communications, or equivalent education, training or certification
• 0-2 years of experience in donor support, customer service or administration, preferably in NGO/INGO work along the Thai-Myanmar border; fresh graduates are welcome
• Active member of a local church with a passion for serving the Church and children in poverty
• Strong written and verbal communication in Thai, Karen and English; Burmese is an advantage
• Interpersonal, multitasking and time-management skills, able to work independently and in a team
• Eligible to work in Thailand; may need to travel up to 10% of the schedule

Required skills

• Proficiency in Microsoft Office Suite and online/database systems, with quick learning of new digital tools
• Highly organized, detail-oriented and accurate