Underwriting Assistant

About the role

The Underwriting Assistant will support underwriters in processing new and renewal business, ensuring compliance with underwriting and operational guidelines. This role involves direct interaction with clients and intermediaries to provide timely and accurate policy information.

Key responsibilities

• Assist underwriters in the end‑to‑end operational process for new and renewal business.
• Manage daily operational support and inquiries for clients and intermediaries via phone and email.
• Handle policy issuance, endorsements, cancellations, updates, and document management for in‑force policies.
• Perform administrative tasks, general operational support, and user testing as required.
• Maintain accurate records of underwriting activities in line with internal standards.

Required profile

• Bachelor’s degree in Business, Finance, Insurance or related field.
• At least 1 year experience in shipping, logistics or freight forwarding (preferable).
• At least 3 years experience in insurance operations, policy servicing or client services.
• Familiarity with Incoterms and shipping documents such as Bill of Lading, Commercial Invoice and Packing List.
• Strong communication, prioritisation, attention to detail and ability to work under pressure.

Required skills

• Microsoft Word
• Microsoft Excel