Community Manager

About the role

Level Infinite, Tencent's global gaming brand and game publisher, is hiring a Community Manager. The role manages the company's official community channels and keeps the player base engaged, active and inclusive.

Key responsibilities

• Manage official community channels, including social media platforms, Discord and community groups.
• Plan and run community engagement activities such as online events, contests and campaigns.
• Engage with players, answer questions and build a positive, inclusive community.
• Monitor community sentiment, collect player feedback and share insights internally.
• Support marketing, PR and influencer initiatives by amplifying announcements and campaigns.
• Run KOC incubation programs, identifying and onboarding emerging creators across social platforms.
• Build and lead content moderator teams to enforce community guidelines.
• Host community surveys and market research to support cross-functional campaigns.

Required profile

• At least 3 years of experience in community management, social media or related roles.
• Strong understanding of gaming communities and player behaviour in Thailand.
• Excellent written and spoken Thai and English.
• Experience managing social media platforms and community tools.
• Passion for mobile and PC gaming; live-service experience preferred.