Merchant Acquisition & Sales Operations Associate - GrabMart

About the role

GrabMart, Grab's online delivery service, is hiring a Merchant Acquisition and Sales Operations Associate for a 2-year contract in Bangkok. You will lead mid-to-long-tail merchant expansion across grocery and quick-commerce verticals, overseeing end-to-end partnership negotiations, spotting supply gaps and improving onboarding workflows to grow the merchant network.

Key responsibilities

• Identify merchant gaps and categories needed to strengthen GrabMart's supply coverage and quality against vertical growth targets.
• Manage retail acquisition from prospect identification to contract signing, and deliver persuasive presentations to merchants.
• Negotiate contracts to secure favorable terms and develop customized partnership proposals.
• Standardize onboarding processes and collaborate with partners so new merchants activate smoothly and move into daily management.
• Maintain a tracking system for merchant acquisition metrics and contribute to projects that improve the merchant experience.

Required profile

• Bachelor's degree in Business Administration, Marketing, Engineering or a related field.
• 2+ years of experience in sales, business development or merchant acquisition.
• Thai and English communication; teamwork experience.
• Preferred: knowledge of quick commerce, e-commerce, O2O or the grocery/fresh market industry, and experience in e-commerce or food delivery.

Required skills

• Proficiency in Microsoft Excel, including complex functions, to track performance and generate insights.
• Knowledge of digital marketplaces and online grocery delivery services.

What we offer

• Term life insurance and comprehensive medical insurance.
• Parental and birthday leave, plus volunteering leave.
• A confidential assistance programme and flexible work arrangements such as differentiated hours.