Residences Senior Concierge

About the role

Four Seasons Private Residences Bangkok at Chao Phraya River is looking for a Residences Senior Concierge to ensure the best possible luxury residential experience. Working from the residential lobby, the Senior Concierge acts as Shift Leader and manages the daily operations of the front office, reporting to the Guest Services Manager.

Key responsibilities

• Manage the daily operations of the residential front office and complete the daily shift checklists
• Assist the Concierge Supervisor with staff roster planning and the residential on-boarding process
• Ensure financial and credit procedures are followed, follow up on credit issues, overdue utility payments and assessment fees with the Credit Manager
• Manage housekeeping and engineering a la carte services, and coordinate bookings of elevators for move-in and move-out
• Handle resident requests, complaints and inquiries with a high level of hospitality, including packages, mail, groceries, luggage, dry cleaning and flowers
• Control entry doors and elevator access, maintain security overnight and update homeowner profiles
• Build relationships with local vendors to provide information, transport, ticketing and reservations for residents
• Monitor the fire alarm panel and respond to emergencies, and comply with the Category One and Category Two work rules and standards of conduct