Senior Strategic Sales Operations

About the role

HITACHI ENERGY (THAILAND) LIMITED is looking for a Senior Strategic Sales Operations professional in Bangkok to support the Service Business. The role drives structured sales operations, sales governance, SFDC discipline, business planning through digital tools and Sales KPI monitoring, turning sales strategy and business development into effective execution.

Key responsibilities

• Lead and support Sales Operations activities, ensuring governance, process discipline and alignment with business strategy.
• Drive daily, weekly and monthly SFDC monitoring: opportunity updates, pipeline quality, forecast accuracy, data completeness, stage movement and overdue actions.
• Establish sales governance routines, review cadence, action tracking, escalation mechanisms and management reporting.
• Monitor Service Sales KPIs such as orders, revenue, pipeline, hit rate, forecast accuracy, backlog, overdue opportunities, customer segmentation and strategic initiative progress.
• Develop and maintain dashboards, reports, trackers and business planning tools.
• Coordinate with Sales, Tendering, Service Operations, Finance, Project Management, Field Service and Service business leaders.
• Translate sales strategy and business development into implementation plans, milestones, ownership and action trackers.
• Support management reviews, business planning cycles, pipeline reviews, forecast meetings and performance follow-ups.

Required profile

• Bachelor's or Master's degree in Business Administration, Engineering, Data Analytics, Sales Management or a related field.
• 6-8 years of experience in sales operations, sales governance, business planning, commercial excellence or service business support.
• Good understanding of sales processes, governance routines, KPI management and strategy-to-execution follow-up.
• Positive attitude, strong ownership, analytical capability and continuous improvement mindset.
• Fluent spoken and written English and Thai, with strong communication and stakeholder management skills.

Required skills

• Sales operations and governance capability, with strong SFDC discipline and CRM data quality awareness.
• Advanced analytical skills and ability to interpret sales data and recommend corrective actions.
• Digital mindset: building dashboards, trackers and workflow tools.
• Experience with SFDC or equivalent CRM platforms; Power BI, Excel, Power Apps and Power Automate preferred.

What we offer

• 1 month of guaranteed bonus plus a performance bonus.
• Annual leave of 10 days (years 0-5) or 15 days (years 6-10).
• Health care insurance for employees and dependents, annual health checkup and provident fund.
• Learning and development platform, career movement and international exposure.