Account Manager - Digital Marketing

About the role

Pullman Phuket Arcadia Naithon Beach, a 5-star resort in Phuket, is hiring a full-time Account Manager for digital marketing. The role drives and implements the digital strategies defined by ATDMC for each hotel in its portfolio, helping hotels grow online revenue through website, SEO, social media and paid advertising.

Key responsibilities

• Implement ATDMC strategies for each hotel, support website content updates and keep the hotel microsite aligned with brand standards
• Run monthly UX audits on mobile and desktop, fix 401/404/405 errors and oversee AH.com, Brand.com and the Accor App
• Analyse end-of-month reporting (visitation, channels, country of origin, rooms revenue, SEO overview) and give feedback to hotels
• Execute SEO strategies and keyword plans, keeping content readable (Flesch score 65+) and protecting the brand name first
• Review social media content before posting, guide hotel teams and assist in social media crisis management
• Advise on paid marketing, run A/B tests, ensure brand compliance and report monthly on impressions, reach, CPM, CTR and CPC
• Present at least three ATDMC-qualified influencers/bloggers per hotel and provide three 15-second videos per month
• Keep chatbots updated within 72 hours of hotel requests and deliver performance analyses at bi-weekly hotel meetings

Required profile

• Previous experience as a digital marketing agency professional or digital manager in a large hotel operation
• Ability to build strong relationships with hotel teams and act as the key digital specialist for each property

Required skills

• WordPress and Yoast SEO
• Semrush, Google Search Console, Google Analytics, Google Looker Studio, Microsoft Office
• Photoshop / Premiere AI tools (Gemini Pro / Sintra / Claude)
• Teamwork.com for task tracking and communication