AI Conversational Designer (Bangkok-Based, Relocation Provided)

About the role

Agoda is seeking an AI Conversational Designer to shape the behavior, flow, and quality of its travel chatbot assistant. Based in Bangkok with relocation support, you will work at the intersection of conversation design, user experience, and AI product strategy.

Key responsibilities

• Design and evolve multi‑turn conversational flows for travel‑related intents.
• Define context‑gathering strategies, sequencing, branching, and trade‑offs.
• Establish principles for conversational depth, pacing, and progression.
• Own experimentation: formulate hypotheses, run A/B tests, and iterate based on data.
• Maintain the assistant’s tone of voice and behavioral guidelines across new features.
• Guide large language model behavior through patterns, examples, guardrails, and prompt optimization.

Required profile

• Strong interest in AI‑driven interactions and travel technology.
• Ability to collaborate with product, engineering, and content teams.
• Analytical mindset to use quantitative and qualitative feedback for continuous improvement.

Required skills

• Conversation design
• AI‑driven product experience
• Conversational patterns
• Prompt engineering
• Interaction design

What we offer

• Relocation assistance to Bangkok.
• Opportunity to work on a global travel platform.
• Collaborative, data‑focused culture.