Merchant Acquisition Manager - GrabMart

About the role

GrabMart, Grab's online delivery service, is looking for a Senior Merchant Acquisition and Sales Operations Manager in Bangkok. The role improves end-to-end merchant acquisition across enterprise, mid and long-tail segments, expanding GrabMart's supply coverage and negotiating client-facing partnerships.

Key responsibilities

• Identify merchant gaps and categories needed to strengthen supply coverage and quality against vertical growth targets.
• Manage the full retail acquisition process, from prospect identification to contract signing.
• Deliver persuasive presentations to merchants and lead contract negotiations focused on long-term partnership growth.
• Develop customised partnership proposals tailored to each merchant's needs and goals.
• Standardise onboarding processes and collaborate with partners so new merchants move smoothly into daily management.
• Maintain a tracking system for merchant acquisition metrics and contribute to projects improving the merchant experience.

Required profile

• Bachelor's degree in Business Administration, Marketing, Engineering or a related field.
• 4+ years of experience in sales, business development or merchant acquisition.
• Understanding of quick commerce, e-commerce, O2O or retail technology.
• Thai and English communication skills.
• Ability to work in a team and people management experience.

Required skills

• Proficiency in Microsoft Excel, including complex functions.
• Knowledge of digital marketplaces and quick commerce delivery services.

What we offer

• Term life insurance and comprehensive medical insurance.
• Parental and birthday leave, plus volunteering leave.
• A confidential assistance programme and flexible work arrangements.