Operations Support Officer – Sustainability

About the role

The Operations Support Officer provides essential operational and administrative assistance to the Sustainability Advisory and Assurance teams, ensuring smooth day‑to‑day functioning through document management, workflow tracking, compliance support, and logistics coordination.

Key responsibilities

• Draft, format and maintain SOPs, manuals and workflow guides; manage SharePoint structure and document version control.
• Maintain training records, track work hours in internal systems, and support compliance documentation for audits.
• Arrange travel, book meeting rooms, manage calendars and coordinate with HR, Sales, Finance and other internal functions.
• Assist Finance with invoicing, purchase orders and expense tracking; liaise with vendors.
• Monitor project status, maintain trackers for proposals and deliverables, and ensure smooth hand‑offs between Advisory, Assurance and Business Development.
• Handle reminders, follow‑ups, team events and general operational support to keep the team aligned.

Required profile

• Bachelor’s degree in Business Administration, Operations, Management or a related field.
• Experience in administrative, coordination or operations roles, preferably in professional services.
• Strong organizational skills with high attention to detail and accuracy.
• Ability to manage multiple tasks, prioritize effectively and work with minimal supervision.
• Excellent communication and coordination skills across multiple teams.

Required skills

• Microsoft Office Suite
• SharePoint
• SmartCert
• Siebel