Collections Executive (English, Mandarin & Cantonese)

About the role

Reporting to the Associate Director Financial Services, the Collections Executive performs collection functions and maintains finance contracts, resolving financial disputes diplomatically and professionally while meeting audit requirements. The role also covers administrative support for the Collections Team in Singapore and other regional sites, including outbound collection calls, email management, paperwork, collections batching and month-end reporting.

Key responsibilities

• Contact members about delinquent loan instalments and overdue club dues (yearly)
• Maintain and oversee the department's mailbox to resolve member issues
• Prepare summaries of re-acquired and revoked accounts for management review and approval
• Prepare weekly and monthly reports and follow up on actions from the month-end ageing report
• Perform ad hoc assignments and projects from management
• Train the team on best practices for collections
• Review and streamline processes to improve department efficiency

Required profile

• Minimum GCE 'A' Levels
• Minimum 3 years' experience in consumer finance collections
• Persuasion and negotiation skills, effective problem solving, organisation and attention to detail
• Service-oriented, team player who handles matters confidentially
• Fluent English and Mandarin/Cantonese to communicate with local native speakers

Required skills

• MS Word, Excel, Access and Outlook